Insurance Administration Company Partners With Axis Managed Services

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Problem Overview:

An insurance company focused on long-term care insurance in Massachusetts needed their business applications to support high speed performance, continuous uptime and reliable technical assistance. Additionally, their robust and sophisticated network also requires 24/7 proactive support. Experiencing significant performance and service degradation with their previous Cloud & Managed Services Provider, they were looking to/were required to make a change.

Solution:

After assessing the environment, Axis Managed Services developed a unique solution that works for businesses of all sizes. The solution entailed diverse Cloud Services (Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS) & Software as a Service (SaaS), and customized Managed Services offerings. Axis migrated 40+ virtual machines and physical servers to a world-class SSAE, 16 type 2 certified data center with extremely little downtime. They also transitioned into a new full-managed services platform with 24/7 monitoring. In addition, they upgraded to a cross country Disaster Recovery site at secondary data center, using Zerto software. This strategy has proven to be the upgrade in service that they demanded and deserved.

Results:

Today, Axis continues to provide best-in-class Cloud and Managed Services. Through professional communication and quick response time, Axis Managed Services has significantly increased performance in all aspects of their environment. Our client no longer has to worry about latency issues, downtime, poor customer service or lack of transparency. As a result, Axis is a true partner and acts a seamless extension of their internal IT.

Conclusion:

As stated by client, “Axis partnership has proven to be a good fit. Axis has given us relief from the challenges and significant issues we faced daily with our previous provider. We no longer worry about the unpredictability of our systems going down or limiting our ability to scale or grow. Our IT department can focus on new ways to better service the business and improve our bottom-line.”

If you would like to learn more about our Managed Services, please read our blog on 4 Signs You Need A Managed Services Provider.