For many small to midsize organizations having a dedicated Help Desk is a dream that never seems to come to fruition. All-to-often help desk calls are handled by overqualified IT professionals, ultimately limiting their ability to work strategically in assisting the organization align their technology solution initiatives with the over-all business goals. Enterprise organizations struggle with the rising cost of the staff and tools required to support a 24hr Help Desk.
Axis’ Help Desk Services can help free up your valuable IT resources allowing them to deliver greater value to your business. More often than not we’re able to provide these services at a fraction of the cost of employing your own Help Desk.
For over 10 years our Help Desk has been providing a premium Help Desk experience to organizations throughout the United States. Because we employ only Level 2 & 3 desktop engineers, we’re able to obtain first-call resolution the vast majority of the time. Support is provided for multi-vendor client systems as well as installation, moves, changes, patching, desk-side support & software support. We also provide permission-based remote control of PCs with ability to regain control of the PC at any time.
Our Help Desk handles thousands of calls a day from Enterprise and SMB customers. Due to this call volume we’ve developed an extensive knowledge base that allows us to quickly identify and deliver ¬fixes for a wide variety of issues. Our staff also receives ongoing training and is active in pursuing continued professional development enabling them to stay abreast of the latest technical issues and resolution strategies. This allows us to offer a level of expertise not normally found in even a large enterprise help desk much less a small business help desk.
Contact us today.